'Pick Time' refers to the amount of time required by a warehouse to Pick and Pack an order, while 'Ship Time' refers to the amount of time it takes for orders to be delivered from the warehouse. In the context of the PickPack process, this is accounted for when assessing which orders need to be processed in order to be fulfilled by the NeedByDate. The Pick/Ship time values are able to be overridden for specific customers where required.