Unable to Classify

How to Handle the Unable to Classify Error

John Paul Gilmartin avatar
Written by John Paul Gilmartin
Updated over a week ago

Error Type
Free of charge classification


โ€‹Error Message
INVOICE: 84822 LINE: 1 FOC ERROR: Unable to classify 44204 09/05/19

Error Description

A free of charge item is found which does not fall within the scope for FOC rules defined.

Resolution
Ensure that the product groups second to last character falls in the following range

1,2,3,4,5,6

If the order is completely free ensure the customer has the RIVALSA flag.

Credit Notes and Cancellation Invoices are not supported. Please configure the tax manually and use the override function

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